Curso de Inglés Comercial Elemental

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Booking a hotel

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unit 1

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1. (A) VOCABULARY (Listen & Read)

to book	reservar
to hold the line	esperar, no colgar el teléfono
to check	comprobar
a single room	una habitación sencilla
a double room	una habitación doble
a heated indoor swimming pool	piscina climatizada cubierta
an outdoor swimming pool	piscina descubierta
to look forward to	desear, tener ganas de
to confirm	confirmar

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1. (b) VOCABULARY (Listen & Repeat)

to book

to hold the line

to check

a single room

a double room

a heated indoor swimming pool

an outdoor swimming pool

to look forward to

to confirm

When you think you have practised enough, go on to the next activity.

not bad!

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unit 2

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2. (A) booking a room (Listen & Read)

Receptionist:	Good morning. Skyways Hotel. Can I help you?
Customer:	Yes, I'd like to book a room, please..
Receptionist:	When for, exactly?
Customer:	Next week. For four nights. We'll arrive on the10th of August and leave on the 14th of August.
Receptionist:	Hold the line please, I'll check. Right, that's fine.Now, a single room or a double room?
Customer:	Single, please.
Receptionist:	Arrival August the 10th; departure August the 14th. Right?
Customer:	Yes, and I'd like a room with a bathroom.
Receptionist:	Yes, that's fine, we have a single with bath.
Customer:	How much is that?
Receptionist:	$190 breakfast included.
Customer:	Good, is there a swimming pool?
Receptionist:	Yes, there is. There's a heated indoor swimming pool and an outdoor swimming pool.
Customer:	And how far is it to the Memorial Centre?
Receptionist:	It's just around the corner from the hotel.
Customer:	Good, OK, I'll take it.
Receptionist:	Could I have your name, please?
Customer:	Yes. Of course. It's Franklin. Douglas Franklin.
Receptionist:	Could you spell that, please?
Customer:	F-R-A-N-K-L-I-N
Receptionist:	OK, Mr Franklin. That's a single room with bath from August 10th to August 14th. Could you send us a fax to confirm your booking, please?
Customer:	Of course. Can you give me your fax number?
Receptionist:	Yes, it's 415 154 445.
Customer:	Thank you very much.
Receptionist:	Thank you for calling. Look forward to seeing you next week.

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2. (B) booking a room (Listen & Repeat)

Receptionist:	Good morning. Skyways Hotel. Can I help you?
Customer:	Yes, I'd like to book a room, please..
Receptionist:	When for, exactly?
Customer:	Next week. For four nights. We'll arrive on the10th of August and leave on the 14th of August.
Receptionist:	Hold the line please, I'll check. Right, that's fine.Now, a single room or a double room?
Customer:	Single, please.
Receptionist:	Arrival August the 10th; departure August the 14th. Right?
Customer:	Yes, and I'd like a room with a bathroom.
Receptionist:	Yes, that's fine, we have a single with bath.
Customer:	How much is that?
Receptionist:	$190 breakfast included.
Customer:	Good, is there a swimming pool?
Receptionist:	Yes, there is. There's a heated indoor swimming pool and an outdoor swimming pool.
Customer:	And how far is it to the Memorial Centre?
Receptionist:	It's just around the corner from the hotel.
Customer:	Good, OK, I'll take it.
Receptionist:	Could I have your name, please?
Customer:	Yes. Of course. It's Franklin. Douglas Franklin.
Receptionist:	Could you spell that, please?
Customer:	F-R-A-N-K-L-I-N
Receptionist:	OK, Mr Franklin. That's a single room with bath from August 10th to August 14th. Could you send us a fax to confirm your booking, please?
Customer:	Of course. Can you give me your fax number?
Receptionist:	Yes, it's 415 154 445.
Customer:	Thank you for very much.
Receptionist:	Thank you for calling. Look forward to seeing you next week.

When you think you have practised enough, go on to the next activity.

Well done!

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2. (C) YOU ARE "The Customer" - TALK TO "The Receptionist"

Receptionist:	Good morning. Skyways Hotel. Can I help you?
Customer:	Yes, I'd like to book a room, please..
Receptionist:	When for, exactly?
Customer:	Next week. For four nights. We'll arrive on the10th of August and leave on the 14th of August.
Receptionist:	Hold the line please, I'll check. Right, that's fine.Now, a single room or a double room?
Customer:	Single, please.
Receptionist:	Arrival August the 10th; departure August the 14th. Right?
Customer:	Yes, and I'd like a room with a bathroom.
Receptionist:	Yes, that's fine, we have a single with bath.
Customer:	How much is that?
Receptionist:	$190 breakfast included.
Customer:	Good, is there a swimming pool?
Receptionist:	Yes, there is. There's a heated indoor swimming pool and an outdoor swimming pool.
Customer:	And how far is it to the Memorial Centre?
Receptionist:	It's just around the corner from the hotel.
Customer:	Good, OK, I'll take it.
Receptionist:	Could I have your name, please?
Customer:	Yes. Of course. It's Franklin. Douglas Franklin.
Receptionist:	Could you spell that, please?
Customer:	F-R-A-N-K-L-I-N
Receptionist:	OK, Mr Franklin. That's a single room with bath from August 10th to August 14th. Could you send us a fax to confirm your booking, please?
Customer:	Of course. Can you give me your fax number?
Receptionist:	Yes, it's 415 154 445.
Customer:	Thank you very much.
Receptionist:	Thank you for calling. Look forward to seeing you next week.

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2. (D) Now YOU ARE "The Receptionist " - TALK TO "The Customer "

Receptionist:	Good morning. Skyways Hotel. Can I help you?
Customer:	Yes, I'd like to book a room, please..
Receptionist:	When for, exactly?
Customer:	Next week. For four nights. We'll arrive on the10th of August and leave on the 14th of August.
Receptionist:	Hold the line please, I'll check. Right, that's fine.Now, a single room or a double room?
Customer:	Single, please.
Receptionist:	Arrival August the 10th; departure August the 14th. Right?
Customer:	Yes, and I'd like a room with a bathroom.
Receptionist:	Yes, that's fine, we have a single with bath.
Customer:	How much is that?
Receptionist:	$190 breakfast included.
Customer:	Good, is there a swimming pool?
Receptionist:	Yes, there is. There's a heated indoor swimming pool and an outdoor swimming pool.
Customer:	And how far is it to the Memorial Centre?
Receptionist:	It's just around the corner from the hotel.
Customer:	Good, OK, I'll take it.
Receptionist:	Could I have your name, please?
Customer:	Yes. Of course. It's Franklin. Douglas Franklin.
Receptionist:	Could you spell that, please?
Customer:	F-R-A-N-K-L-I-N
Receptionist:	OK, Mr Franklin. That's a single room with bath from August 10th to August 14th. Could you send us a fax to confirm your booking, please?
Customer:	Of course. Can you give me your fax number?
Receptionist:	Yes, it's 415 154 445.
Customer:	Thank you very much.
Receptionist:	Thank you for calling. Look forward to seeing you next week.

When you think you have practised enough, go on to the next activity.

Great!

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Volver al curso de Inglés Comercial Elemental 2.- 2. (E) WRITE the missing words & READ aloud - click on the hand >

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