Curso de Inglés comercial Pre Intermedio

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Problem Solving - Late Payers

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unit 1

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1. (A) VOCABULARY (Listen & Read)

to put through	pasar al teléfono
to place an order	hacer un pedido
without	sin
to look into	averiguar, investigar
mistake	error
to be due to	deberse a
packing	embalaje
warehouse	almacén
inconvenience	molestias

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1. (b) VOCABULARY (Listen & Repeat)

to put through

to place an order

without

to look into

mistake

to be due to

packing

warehouse

inconvenience

When you think you have practised enough, go on to the next activity.

Good!

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unit 2

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2. (A) solving problems - 1st call (Listen & Read)

Telephonist:	Armstrong Distribution. Good morning.
Philippe:	Hello. Can I speak to Geoffrey Steele, please?
Telephonist:	Who's calling, please?
Philippe:	This is Philippe Moliere of Franair.
Telephonist:	Sorry. I didn't catch that. Could you spell your name?
Philippe:	Yes. P-H-I-L-I-P-P-E new word M-O-L-I-E-R-E.
Telephonist:	And, could you repeat the name of your company?
Philippe:	Franair.
Telephonist:	Thank you. Hold the line, please.. I'm putting you through.
Geoffrey:	Geoffrey Steele speaking.
Philippe:	Hello, Mr Steele, this is Philippe Moliere.
Geoffrey:	Good morning, Mr Moliere. Are you calling about the order you placed last week?
Philippe:	Yes, about the calculators, the model is CA-505.. They arrived this morning, but they came without instruction manuals.
Geoffrey:	No instruction manuals? That's very strange.
Philippe:	Could you possibly look into the problem and then call me back as soon as possible?
Geoffrey:	Yes, of course. Could you give me the order number?
Philippe:	Yes, certainly it's 33009/C.
Geoffrey:	33009/C. And it was two hundred calculators, model CA-505.
Philippe:	That's right.
Geoffrey:	OK, Mr Moliere. I'll call you back in about 10 minutes.
Philippe:	Can you make that in half an hour? I'm going to be out till 12:00.
Geoffrey:	12 o'clock. OK. Bye for now.
Philippe:	Goodbye.

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2. (B) Solving problems - 1st call (Listen & Repeat)

Telephonist:	Armstrong Distribution. Good morning.
Philippe:	Hello. Can I speak to Geoffrey Steele, please?
Telephonist:	Who's calling, please?
Philippe:	This is Philippe Moliere of Franair.
Telephonist:	Sorry. I didn't catch that. Could you spell your name?
Philippe:	Yes. P-H-I-L-I-P-P-E new word M-O-L-I-E-R-E.
Telephonist:	And, could you repeat the name of your company?
Philippe:	Franair.
Telephonist:	Thank you. Hold the line, please.. I'm putting you through.
Geoffrey:	Geoffrey Steele speaking.
Philippe:	Hello, Mr Steele, this is Philippe Moliere.
Geoffrey:	Good morning, Mr Moliere. Are you calling about the order you placed last week?
Philippe:	Yes, about the calculators, the model is CA-505.. They arrived this morning, but they came without instruction manuals.
Geoffrey:	No instruction manuals? That's very strange.
Philippe:	Could you possibly look into the problem and then call me back as soon as possible?
Geoffrey:	Yes, of course. Could you give me the order number?
Philippe:	Yes, certainly it's 33009/C.
Geoffrey:	33009/C. And it was two hundred calculators, model CA-505.
Philippe:	That's right.
Geoffrey:	OK, Mr Moliere. I'll call you back in about 10 minutes.
Philippe:	Can you make that in half an hour? I'm going to be out till 12:00.
Geoffrey:	12 o'clock. OK. Bye for now.
Philippe:	Goodbye.

When you think you have practised enough, go on to the next activity.

Fabulous!

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2. (C) YOU ARE "Philippe" - TALK TO "The Telephonist & Geoffrey"

Telephonist:	Armstrong Distribution. Good morning.
Philippe:	Hello. Can I speak to Geoffrey Steele, please?
Telephonist:	Who's calling, please?
Philippe:	This is Philippe Moliere of Franair.
Telephonist:	Sorry. I didn't catch that. Could you spell your name?
Philippe:	Yes. P-H-I-L-I-P-P-E new word M-O-L-I-E-R-E.
Telephonist:	And, could you repeat the name of your company?
Philippe:	Franair.
Telephonist:	Thank you. Hold the line, please.. I'm putting you through.
Geoffrey:	Geoffrey Steele speaking.
Philippe:	Hello, Mr Steele, this is Philippe Moliere.
Geoffrey:	Good morning, Mr Moliere. Are you calling about the order you placed last week?
Philippe:	Yes, about the calculators, the model is CA-505.. They arrived this morning, but they came without instruction manuals.
Geoffrey:	No instruction manuals? That's very strange.
Philippe:	Could you possibly look into the problem and then call me back as soon as possible?
Geoffrey:	Yes, of course. Could you give me the order number?
Philippe:	Yes, certainly it's 33009/C.
Geoffrey:	33009/C. And it was two hundred calculators, model CA-505.
Philippe:	That's right.
Geoffrey:	OK, Mr Moliere. I'll call you back in about 10 minutes.
Philippe:	Can you make that in half an hour? I'm going to be out till 12:00.
Geoffrey:	12 o'clock. OK. Bye for now.
Philippe:	Goodbye.

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2. (d) Now YOU ARE "The Telephonist & Geoffrey" - TALK TO "Philippe"

Telephonist:	Armstrong Distribution. Good morning.
Philippe:	Hello. Can I speak to Geoffrey Steele, please?
Telephonist:	Who's calling, please?
Philippe:	This is Philippe Moliere of Franair.
Telephonist:	Sorry. I didn't catch that. Could you spell your name?
Philippe:	Yes. P-H-I-L-I-P-P-E new word M-O-L-I-E-R-E.
Telephonist:	And, could you repeat the name of your company?
Philippe:	Franair.
Telephonist:	Thank you. Hold the line, please.. I'm putting you through.
Geoffrey:	Geoffrey Steele speaking.
Philippe:	Hello, Mr Steele, this is Philippe Moliere.
Geoffrey:	Good morning, Mr Moliere. Are you calling about the order you placed last week?
Philippe:	Yes, about the calculators, the model is CA-505.. They arrived this morning, but they came without instruction manuals.
Geoffrey:	No instruction manuals? That's very strange.
Philippe:	Could you possibly look into the problem and then call me back as soon as possible?
Geoffrey:	Yes, of course. Could you give me the order number?
Philippe:	Yes, certainly it's 33009/C.
Geoffrey:	33009/C. And it was two hundred calculators, model CA-505.
Philippe:	That's right.
Geoffrey:	OK, Mr Moliere. I'll call you back in about 10 minutes.
Philippe:	Can you make that in half an hour? I'm going to be out till 12:00.
Geoffrey:	12 o'clock. OK. Bye for now.
Philippe:	Goodbye.

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